Diesel Community

Customer credit

Michele Valentine — Fri, 19 Jun 2026 15:04:38 GMT

Is it possible to have a customer's credit visible before closing a service order? For example, when closing a service order, if actual hours are more than invoices hours it pops up to verify that this is correct. Is it possible to have a pop up to see if you want to apply the customer's credit before sending the invoice to the customer?

Laptop Fees

Cynthia Thomas — Fri, 19 Jun 2026 13:48:46 GMT

Who is charging a laptop fee to connect a scan tool? What are you charging?

[New blog] How a college side project became a Fullbay partner

Matt Stone — Mon, 15 Jun 2026 06:21:31 GMT

A little over a month ago I posted about reporting tools worth knowing (that thread is here if you missed it).

We had Truck Genius at Diesel Connect this year and the conversations around their booth were some of the more energetic ones at the show. Shops had a lot of questions and made it clear there's real appetite for this.

We just published a full writeup that covers how they got started, how it actually works with Fullbay data, and what it can show you.

Check it out here: https://www.fullbay.com/blog/truck-genius-fullbay-data-heavy-duty-shops/

Gone on Arrival Deposit

Dylan Parfitt — Mon, 08 Jun 2026 14:41:05 GMT

I often get road service calls from Fleets who pay with EFS or Comcheck. We’ve instituted a $200 gone on arrival deposit that rolls into the final balance for the repair. Most of the time that I get push-back on the gone on arrival deposit, it’s because Fleet companies have a hard time splitting the EFS payment into two payments (deposit and balance). Is this normal? I typically just allow these companies to decline our service because I think they’re gonna be a pain anyway. I refuse to dispatch a technician without the gone on arrival deposit of $200, unless it’s a company we already work with. Then I don’t ask for it. Anyone have thoughts on what is standard for our industry? What do you do?

CRM

Tim Samaroo Naples Certified Diesel — Mon, 08 Jun 2026 11:48:54 GMT

I am looking for advice on which CRM to use, cost is a factor but so is functionality, I have reached out to Monday but man I can't seem to get them to communicate with me. Any advice/direction is appreciated..

Service contracts

Dylan Parfitt — Wed, 03 Jun 2026 21:43:24 GMT

Could anyone weigh in on your thoughts on whether or not we should be entering into contracts with our customers? We serviced some large fleets that have locations here in our city, but we don’t have contract with any of them, I’ve always believed that we should be attracting customers because they couldn’t imagine taking their business anywhere else and getting more crummy service. But now I’m starting to wonder if I’m looking at it one-sided. Appreciate anyone’s thoughts.

Mobile Printing

Richard Franco — Mon, 01 Jun 2026 12:51:29 GMT

Does anyone have a recommendation for a mobile printing solution that could be used in a mechanic's truck? On occasion, our mechanics have a need to print 8 1/2 x 11 documents while on the road.

Diesel Connect - Post One Week

Patrick Duggan — Fri, 29 May 2026 20:17:08 GMT

One week after Diesel Connect - including having Memorial Day - how was it getting back into the swing of things at work this week?

Any shop near McAllen TX

Melvin Garber — Thu, 28 May 2026 02:44:27 GMT

Looking for someone that would do pre-purchase on MCI passenger coach for me.

Fullbay's First (and, for now, only) Researcher for the User Experience

Joel — Thu, 28 May 2026 00:26:42 GMT

Many greetings and warm salutations to you, new friends! My name is Joel Barr and I live in Kansas City, Missouri (or...Mizzourah, if you're an MU graduate...Mizzery if you're from Iowa, Kansas, or anywhere in the SEC)

I'm fresh from Diesel Connect (hello everyone I met!) and am happy to listen to whatever you have to tell me about the user experience of what's happening within Fullbay that is impacting you or your teams. With me, you have a direct line into things like designing what's coming next, as well as an influence on what Fullbay produces. My main objective is to understand your shop, your people, your situation, and how the tool makes your workload more or less manageable, more or less fraught with friction or bottlenecks. I mostly hang in the background observing, but if you want or need to reach out to me directly, feel free!

With me, there are no right or wrong answers, nor am I attached to any outcome, other than that I hope that when you speak to me, you feel like you've been heard, understood, and your points validated.

Thanks for reading and have the very best day!

(...and if you're from Texas, Tennessee, or North Carolina - our BBQ is light years better than yours. 😅)